The objectives of this Business Perspective book are to equip readers with the knowledge to:
o Enable IT personnel to:
o Understand how they contribute to business objectives
o Deliver and improve IT Services to underpin business objectives
o Assist the business in maximizing the exploitation of IT
o Understand the need for a complementary and integrated culture with the business
o Influence, innovate and enable change for business benefit
This book builds on the foundations provided by Service Support, Service Delivery, Application
Management, Planning to Implement Service Management, Security Management and ICT
Infrastructure Management. It shows how the best practices described in these publications
can be deployed with a business focus and extended and integrated into the business. This is essential, given that there is an absolute dependence of most business upon IT.