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Planning to Implement Service Management

posted Apr 6, 2011, 7:57 AM by Juris Puce   [ updated Apr 6, 2011, 8:03 AM ]
The goal of this book is to give the reader key issues to be considered when planning for the implementation of IT Service Management. The book explains the steps required to implement or improve IT service provision. The book provides guidance on alignment of the business needs to IT. It enables the reader to assess if IT service provision is meeting the requirements of the business. Where the business requirements are not being met it details the steps necessary to ensure the IT service provision does meet the current and future needs of the business.